Return & Refund Policy

At KD ENTERPRISE, we carefully inspect and package jewellery manufacturing machinery and related equipment before dispatch.

Because many of our products are industrial machines, heavy equipment, or products supplied according to specific customer requirements, returns and refunds are subject to the conditions below.

1. Eligibility for Return or Replacement

A return or replacement request may be considered if:

The customer must contact KD ENTERPRISE within 48 hours of delivery for visible damage, incorrect delivery, or other immediately identifiable issues.

2. Evidence Required

For return, replacement, or damage claims, customers may be required to provide:

Order number or invoice number
Clear photographs of the product
Photographs of the outer packaging
Continuous and unedited unboxing video
Description of the issue
Machine serial number, where applicable
Transport receipt or LR copy, where applicable

Claims may be rejected where sufficient evidence is unavailable.

3. Non-Returnable Products

Unless required by applicable law, returns may not be accepted for:

Products that have been installed or operated
Products damaged due to customer handling
Products damaged due to incorrect electrical connection or voltage
Products damaged through misuse or negligence
Products modified or repaired by unauthorised persons
Customised or made-to-order machinery
Special-order products procured specifically for the customer
Products with missing parts, accessories, or original packaging
Consumables or normal wear-and-tear components
Change-of-mind purchases

Shipping charges (if any) are non-refundable unless the error occurred on our end.

4. Technical Issues

If a customer experiences a technical problem, our team may first attempt to diagnose and resolve the issue through:

A complete machine replacement or refund will not automatically be provided for an issue that can reasonably be repaired or resolved under applicable warranty terms.

5. Inspection

KD ENTERPRISE reserves the right to inspect the product or request additional technical evidence before approving a return, refund, replacement, or warranty claim.

Approval will depend on the nature and cause of the issue.

6. Return Shipping

If a return is approved, the return procedure and shipping instructions will be communicated by KD ENTERPRISE.

Customers should not return machinery without prior approval.

Where the return is caused by an error attributable to KD ENTERPRISE or a verified eligible defect, applicable return arrangements will be communicated by our team.

Where a return is accepted for another reason, transportation, loading, unloading, packaging, or associated charges may be borne by the customer.

7. Refund Process

If a refund is approved:

The eligible refund amount will be processed using the original payment method or another mutually agreed method.
Payment gateway, freight, loading, unloading, installation, or other non-refundable service charges may be deducted where applicable.
Refund processing may take approximately 7–10 business days after approval and completion of necessary inspection/documentation.

The time required for the refunded amount to appear in the customer's account may additionally depend on the bank or payment provider.

8. Replacement

If a replacement is approved, it will be subject to:

If the same model is unavailable, KD ENTERPRISE may discuss an appropriate alternative with the customer.

10. Contact Us

For shipping or delivery-related enquiries, contact:

KD ENTERPRISE

Rajkot – 360002, Gujarat, India

Phone:
7567573875
9313397599
7990210488
WhatsApp :
7567658468

Please provide your order/invoice details and relevant photographs or videos when contacting us.