Return & Refund Policy

At GLOZIAA, every product is carefully formulated, inspected, and packaged to meet our highest quality standards.

Due to the hygienic and personal-use nature of skincare and fragrance products, we maintain a strict return policy to ensure safety and authenticity for all customers.

1. Eligibility for Return or Replacement

We accept returns or replacements only in the following cases:

To initiate a request:

Claims raised without proper proof may not be eligible for review.

2. Non-Returnable Items

The following items are not eligible for return or refund:

For hygiene and safety reasons, we cannot restock or resell opened cosmetic products.

3. Refund Process

If your request is approved:

Shipping charges (if any) are non-refundable unless the error occurred on our end.

4. Replacement Policy

Where applicable, we may offer a replacement instead of a refund. Replacements are subject to stock availability.

5. Order Cancellation

6. Fraud Prevention

To protect our customers and brand integrity:

7. How to Request a Return

Please contact:

[Official Support Email]

Include:

Our team will respond within 24–48 business hours.